How Do I Book?

• To book one of the villas please find the villa you wish to reserve and click Request this Property. Fill in the booking request form as fully as possible. The booking is not confirmed until we contact you to confirm that the home is available and confirm the rate. At that time we will send you a booking form to fill out, and our Terms and Conditions to read. Please read the Terms carefully and sign, completely fill out the booking form and sign. Please fax back to us on: 321-939-2982.

How Do I Pay?

• At the time of booking you will be asked to leave a deposit of $500.00 to secure your booking, this can be paid via MasterCard/Visa, Money Order/Cashiers Check or Personal Check. Although for the deposit we suggest that you pay by credit card to expedite the process; we cannot secure a booking until the deposit payment is received and we cannot hold the home for you on just a booking form.

• We will send you a credit card authorisation form along with your booking form, you can fax this to us on the number above, alternatively if you feel more comfortable please call us with the information on: 321-939-2980. If you are sending a check or money order please mail to: PO Box 470783, Celebration, Florida 34747.

• On receipt of your deposit and booking form we will send you a receipt letter to confirm your booking. The remainder of your payment (the total rental payment minus $500) is due at least 30 days prior to your arrival date. You will receive a reminder that payment is due. Any balance which has not been remitted within 30 days of your arrival date could forfeit your booking and deposit.

Note:
Please also remember that most homeowners and management companies will require a fully refundable security/damage bond to be held to insure against damage to the property or it’s contents. This is typically an amount between $200 - $300, which will be collected from you directly from the managers of the property, on your arrival or during your stay. This deposit will be refunded to you after the property has been checked following your departure, unless there is significant damage or excessive cleaning has been required. Please note that this amount and the terms, are between you and the management of the home, and you must communicate with them directly concerning the bond.

Arrival & Departure:
• In general, arrival at the property (unless otherwise advised to you in writing) should be after 4:00pm local time. If you arrive too early the home may still be being cleaned and prepared for you and your key code may not yet have been implemented for entry to the house.
• The property must be vacated by 10.00am on the day of departure.

Cancellation policy:
Any cancellation of a booking must be in writing and is subject to the following cancellation charges:
• More than 8 weeks prior to your arrival date - full deposit.
• Between 4 and 8 weeks prior to your arrival date - 50% of the total rental cost.
• Less than 4 weeks prior to your arrival date 100% of the total rental cost.

Exchange:
If you wish to exchange your stay for an alternative week/s we will assist you, exchanges are available up to 24 months in advance. Exchange’s must be requested no less than 8 weeks prior to your arrival date; Exchange will not be permitted after this time. If your new dates are available we will move your booking with no charge. If no other week/s are available you may keep your original dates or cancel the booking subject to the terms above. Limits of 3 exchanges are permitted before the final booking must be taken or cancelled.

Disclaimer:
The Villa Directory.com is a booking agent; we do not offer advice on the nearby amenities or features of the home or its location, other than what is offered here. Where we take every care to inspect, and ensure that the homes we advertise pass our standards, the homes listed on our website are not controlled, run or managed by ourselves and therefore we cannot accept any responsibility for the particular condition of the home, maintenance issues, or any issues of this nature. The home will have contact details for the management company prominently displayed, and they are the party you must call after arrival with any problems or issues with the home itself. We do not offer refunds or compensation for disappointment with the home, the location, the condition, maintenance and so on.

Additional Charges:
Please be aware that our charges are per night. Florida Tax of between 12-13% of the total cost will be added to your total. Pool heating is an optional extra at $25 per night. Please see section below. Extras such as Baby Items or BBQ Grills are charged as optional extras. We will arrange to have these items left at your property but payment for them is due to the management company who supplied the items, and will be collected on your arrival or during your stay. Typical charge for a High Chair and crib is $25 per week, a BBQ Grill usually costs around $50 for a week rental.

Pools:
Pool heating is not included in the property rental rate and is an optional extra charged at $25 p.night. Please request pool heating and it will be added to your total. During the summer months June – September the pool water will be comfortably warmed by the sun. It is advisable to have the pool heated between October – May. If you like the pool water to be very warm, or you would like to use the spa at a hot temperature you may like the pool to be heated regardless. Use the pool at your own risk. Children must ALWAYS be supervised. If any evidence is found of tampering with the pool heating equipment it is not unusual that a penalty will be deducted from your security bond/deposit.

Cleaning:
The listed Private Rental Villas are self-catering, cleaning is the guest’s responsibility, although bathroom items will be left for your arrival, and you may find other cleaning/washing supplies left over from the last occupants, they will not be re-stocked. If you would like a mid-stay clean please contact the management of the home, their contact details will be in a prominent place at the property.

Maximum Occupancy:
Only the number of guests whose names are stated on the booking form may inhabit the property during the agreed rental period, and the maximum number of occupants that the property has been licensed for must not be exceeded for insurance purposes. Actions such as these may seem minor but rental home licensing regulations in central Florida are strictly enforced and failure to comply could jeopardise the owner’s rental licence. Attempting to sleep additional guests on the floor or on rollaway beds without permission could result in the immediate expulsion of all guests from the property. Babies and children in cribs do not count as additional renters, but they must be declared on the booking form.

NO SMOKING
We regret that all of our homes are no smoking and no pet to preserve the condition of the property. We request that you refrain from smoking inside the house for the comfort of future guests and with respect to the homeowner. In most homes an ashtray is provided for your use outside on the pool deck area. Where damage is found resulting from smoking or pets inside or outside of the house, a penalty will be charged to your security bond deposit.